How Secret Recording Revealed a £28m Timeshare Scam

It has been described as one of the largest scams of its kind in the United Kingdom.

A total of 14 individuals have been sentenced for their involvement in a multi-million pound scheme to cheat over 3,500 vacation property investors.

The affected individuals were desperate to exit age-old vacation property deals and sought out support.

A large number were from 60 and 80. Over 500 of them surrendered more than £10,000, and one transferred over £80,000.

Those victimized were subjected to intense consultations continuing for six hours. They were out of money, possessing worthless fake "credits" and continued to be trapped in high-priced timeshare contracts they frequently were unable to use.

The Company Central to the Scam

The company at the core of the fraud was the organization in question. They took customers' funds to fund the directors' luxurious standard of living of prestigious schooling, millionaire mansions and private jets.

The leader at the top of the company, Mark Rowe, was handed a seven and a half year prison term in January for deceptive scheme.

On Friday, his wife one of the co-defendants was one of the final three to learn their fate.

She was handed a two-year suspended jail sentence at the judicial venue after pleading guilty to illegal fund handling.

This has been a long time coming and represents a significant success for the individuals who testified, the police and prosecutors.

How the Probe Was Initiated

I first heard about the firm was in the summer of 2016. I was working in the investigations unit of a media outlet, creating investigative features.

A colleague mentioned that his parent had taken over the use of a timeshare apartment in the Spanish coast and, after decades of vacations, had started seeking to terminate the deal.

It is important to recall how common vacation properties had evolved with British holidaymakers in the 1980s and 1990s.

Timeshares enabled individuals to access the equivalent unit annually, or swap their time slots with fellow investors who had units in different locations. Approximately 600,000 sun-lovers took up that opportunity.

The initial boom was linked to a numerous reports about dishonest operators mis-selling properties. They became a staple on public interest shows.

The standard timeshare contract tied investors in for decades.

By 2016, those holders who had used their regular accommodation in the resort for 20 or 30 years were ageing, and a significant number were attempting to end their association to their holiday properties.

Some had reduced ability to travel and found it difficult to access their units. Some just felt they'd achieved their goals from them. And some had died, in many cases leaving their loved ones to assume the agreements - along with their yearly fees and maintenance fees.

The Covert Probe Unfolds

This was the situation the family member had ended up. She looked online for answers and found the organization, a firm whose website claimed to terminate her agreement.

Yet, having paid a fee and arranged an appointment with them, her relatives had doubts.

Additional investigation revealed numerous individuals reporting they had handed over cash and achieved no result from the service. Indeed, they had suffered financially. A lot of it.

Our team commenced probing what was happening. It was rapidly apparent that there were dubious individuals operating in the vacation property industry.

A legal professional had hundreds of individual complaints aiming to litigate against SMT.

Reporters contacted individuals who had dealt with the organization and they all told the same story. They believed the company would buy their property off them but when they attended a meeting (for which they made an advance payment) they were advised there was no re-sale value.

In place of that, they were encouraged - actually pressured - to commit further cash purchasing "the firm's incentive scheme", named after the organization's holding firm, Monster Travel.

The nature of these rewards was rather ambiguous. They sounded like a type of exchange medium, providing cheaper vacations and amenities and consumer discounts.

And they were seemingly "transferable with fellow investors, some time down the line.

Investing money up front now would lead to an long-term benefit that would pay for SMT's fees and result in the timeshare holder with a gain, liberated eventually from their burdensome contract.

An unrealistic promise? Indeed, it was.

A 'Misleading Tactic'

Assuming these reports were correct, this was a major deception.

It's what is called a "misleading sales."

Someone - here SMT - "attracts the client by marketing a defined offering and then claim it is unavailable, pushing the customer to another, inferior offering.

Such practices are unlawful. Possessing all the testimony we had assembled, we presented the rationale to secretly film one of the firm's consultations.

Such an operation demands time, effort, and compelling reasons for why this is the only way to collect the data needed to confirm deceptive practices.

Once authorized, our compact group organized a consultation with one of the organization's staff in the location.

Posing as a ordinary individual wanting to get his mum free from her timeshare contract|holiday ownership agreement

Mark Hurst
Mark Hurst

A blockchain enthusiast and writer with a passion for demystifying crypto concepts for everyday investors.